How To Import Coir Mat? – A Step-By-Step Q&A Guide For New Customer - PH0001

30 Sep, 2025

I. Introduction

Coir Mat is a natural product widely used in construction, landscaping, agriculture, and environmental protection. Thanks to its durability, water drainage, and soil retention properties, it has been gaining strong attention in international markets, especially in South Korea, Japan, Europe, and the U.S.

For new customers, however, importing coir mats often raises many questions: What documents are required? How does the customs process work? What certifications are needed for import coir mat?

Understanding these concerns, Phu Hao – a trusted manufacturer and exporter from Vietnam – provides a detailed step-by-step guide from A to Z. We not only deliver internationally certified products at competitive prices but also support our partners throughout the entire import process.

Our goal at Phu Hao is to help businesses easily access global markets while building long-term, sustainable, and efficient partnerships.

II. Q&A – Frequently Asked Questions

Q1: What information do I need to provide when importing coir mats from Phu Hao for the first time?

👉 For your first import coir mat with Phu Hao, only some basic details are required:

  • Let us know the quantity of products you plan to import.
  • Provide your company details including name, address, phone number, and email.

Based on this information, Phu Hao will promptly prepare a contract and a Proforma Invoice (PI) to help you start the import process smoothly and professionally.

coir mat

Q2: What is a Proforma Invoice (PI) and why is it important?

👉 A Proforma Invoice (PI) is an essential document in international trade. It is not the final payment invoice but a preliminary one that outlines order quantity, value, payment terms, and company details.

👉 The PI helps customers clearly understand the estimated costs, serves as a basis for deposits, and allows order tracking. It also acts as a preparatory step before signing the official contract, ensuring transparency and reducing risks in the import coir mat process.

import coir mat

A Proforma Invoice (PI) Clarifies Costs, Terms, and Orders—Helping Customers Track, Deposit

Q3: When do I need to pay the deposit and the remaining balance?

👉 The payment process is designed to be clear and transparent for mutual trust and convenience:

  • After receiving the PI from Phu Hao, you will place a deposit at the agreed percentage specified in the contract. This deposit is crucial as it allows us to start production, prepare the goods, and secure the agreed price.
  • The remaining balance will be paid once the goods are loaded onto the vessel and we send you the official notification.

This structured payment process ensures that transactions are safe, transparent, and aligned with international business standards.

import coir mat

Easy Payment Process – Simple & Fast with Phu Hao!

Q4: How can I track my order?
👉 Once your order is confirmed, Phu Hao will keep you updated regularly via email or message. From the preparation of goods to shipping and final delivery, you will always receive timely updates. This way, you can easily track and stay informed about the status of your order at every stage.

import coir mat

Phu Hao customer order tracking – keeps you updated

Q5: What documents will Phu Hao provide to support customs clearance?

👉 When importing from Phu Hao, you will receive a complete set of necessary documents to ensure fast and smooth customs clearance, including:

  • Commercial Invoice
  • Packing List
  • Bill of Lading
  • Certificate of Origin
  • Fumigation Certificate (if required)
  • Phytosanitary Certificate (if required)

Having a full set of documents helps you save time, avoid unexpected costs, and streamline international transactions. Phu Hao is committed to supporting customers every step of the way for worry-free import and distribution.

import coir mat

Complete Import Coir Mat Documents from Phu Hao – Fast & Smooth Customs Clearance

Q6: How will I receive the goods after payment?

👉 Once payment is completed, Phu Hao will issue the release of goods. You simply coordinate with your logistics provider or local customs office to collect the goods and transport them to your warehouse.

👉 If additional support is needed, our team is always ready to assist and accompany you until the goods are successfully delivered, giving you full peace of mind throughout the entire import process.

import coir mat

Simple & Fast Delivery Process

III. Conclusion

The import coir mat process for from Phu Hao is simple, transparent, and always accompanied by the necessary documentation. This allows customers—especially new businesses—to get started with ease and without unnecessary complications.

All you need to do is provide some basic information and follow our guidance. From documentation preparation to international shipping and customs support, Phu Hao takes care of the rest quickly and efficiently.

We are committed to providing a complete service package: high-quality products, safe packaging, and on-time delivery. With this comprehensive support, you can focus entirely on your business while we ensure that the import process runs smoothly and efficiently.

By choosing to work with Phu Hao, you are choosing professionalism, transparency, and reliability—the foundation for a long-term and sustainable partnership.

For any further inquiries, please contact a Phu Hao representative through the details below for immediate support.

Contact Us

If you’re interested in purchasing coir mats, coir nets, coir ropes, or need product consultation, please contact us:

Tel: +84 906 789 215 (WhatsApp/WeChat/Zalo)

Email: phuhaogroup@gmail.com / henry@phuhaogroup.com

Website:  𝐰𝐰𝐰.𝐩𝐡𝐮𝐡𝐚𝐨𝐠𝐫𝐨𝐮𝐩.𝐜𝐨𝐦

Alibaba: 𝐡𝐭𝐭𝐩𝐬://𝐩𝐡𝐮𝐡𝐚𝐨𝐠𝐫𝐨𝐮𝐩.𝐭𝐫𝐮𝐬𝐭𝐩𝐚𝐬𝐬.𝐚𝐥𝐢𝐛𝐚𝐛𝐚.𝐜𝐨𝐦/

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